Information Technology Management
Computer Maintenance and Support
Computer hardware maintenance & support of PCs and Minis
IBM PC compatible desktops of different makes and configurations
IBM PC compatible servers of different makes and configurations
Sun servers and workstations
Different types of peripherals
Support for various Operating Systems and Servers
Solaris
SCO Unix
Novell Netware
Windows NT
Dos
Windows 9x/3.x
Application Software Support
Oracle
Sybase
Microsoft Office Products
Lotus Notes
Experience in supporting customers spread over a large geographical area
West Bengal
North & South Bihar
East and South Madhya Pradesh
East Maharastra
Support offices at Patna, Jamshedpur, Raipur and Nagpur
Facilities management and value added services
Tailor made service packages to suit customers’ requirements
Provision for 24 hour x 7 days a week service
On site posting of service engineers
Depending upon machine base and customer requirement
Case Studies for some of our Valued Clients
SAHARA INDIA
120 Machines at 40-50 locations spread over 50000 square Kilo metre in North Bihar.
TISCO @ Jamshedpur
300 Machines including servers and workstations, Network support, 24 hours x 7 days a week and facilities management (4 service engineers posted on site ).
Bank of India
Branches in North and South Bihar
IOC @ Barouni
Workstations, servers, posted engineer, Network support, facilities management
Raymond Cement @ Bilaspur
Workstations, servers, OS, Network support, two posted engineers, facilities management
SREI Finance @ Calcutta
Workstations, servers, OS, Network support, posted engineers, facilities management
NIC @ North Bihar
Workstations, servers, OS, Network support, Multi-locations
Strengths and Infrastructure
Support offices in four locations (Patna, Raipur, Jamshedpur and Nagpur), head office at Calcutta.
Fifty service engineers experienced in workstations, servers, peripherals, networks and operating systems.
Authorised Service Franchisee of Wipro
Technical and logistic support from Wipro
Experience in providing time critical service requirements
Customers in various parts of the eastern zone (south and north Bihar, Orissa, east and south MP, West Bengal, East Maharastra)
Tool kits and test equipments
Easy availability of spares at various locations
Can provide inventory of critical spares maintained at customer site
Experience in Facilities Management Multi vendor support Time tested call logging, monitoring and escalation procedures
Facility of 24 hour x 7 days a week service window
Facility of on site engineer posting